Privacy Policy

Welcome to Vape Smoke City, where protecting your privacy is a top priority. This Privacy Policy describes how we handle your information to ensure transparency and trust as you shop with us in Dubai, Abu Dhabi, Sharjah, Marina, and across the UAE.

1. Information Collection

We collect information to provide efficient service and tailor our offerings. Here’s what we gather:

Personal Information

• Name: For order processing and personalized communication.
• Contact Details: Including email, phone, and address to deliver orders and respond to inquiries.
• Payment Information: This is securely processed by trusted payment providers, and we don’t store sensitive payment details on our systems.

Non-Personal Data

• Browser and Device Details: Including IP addresses, browser types, and pages viewed, to help us optimize our site performance.
• Cookies: Small data files that improve your experience by saving preferences and tracking visits. You can adjust cookie settings in your browser.

2. Use of Your Information

• Order Fulfillment: Processing payments, arranging deliveries, and confirming purchases.
• Customer Service: Responding to inquiries and assisting with order-related needs.
• Promotions and Updates: Sending special offers and updates with your consent. You can opt-out at any time.

3. Information Sharing

Vape Smoke City respects your privacy and only shares information under certain circumstances:

• Service Providers: Third-party services, like payment processors and delivery partners, only receive the necessary information to complete transactions.
• Legal Requirements: If required by law, we may disclose information to comply with legal obligations.
• Business Changes: In the event of a merger or sale, data may transfer to the new owner, who will follow the same privacy standards.

4. Data Security

We implement safeguards to protect your information:

• Encryption: Sensitive data, like payment details, is encrypted during transmission.
• Restricted Access: Only authorized staff can access your data.
• Regular Security Reviews: We periodically update security measures to keep data secure.

5. Your Rights

• Access and Correction: Request a copy of your data or corrections for any inaccuracies.
• Deletion: Ask us to remove your data, except where required by law.
• Opt-Out of Marketing: Unsubscribe from marketing emails anytime through the provided links or by contacting us.

6. Cookie Policy

• Essential Cookies: Enable core functions like order processing.
• Performance Cookies: Track user behavior to improve site efficiency.
• Marketing Cookies: Personalize content based on browsing activity.

Manage cookies through your browser settings for more control over your experience.

7. Children’s Privacy

Our site is intended for users aged 18 and above. We don’t knowingly collect data from minors, and any data accidentally collected will be removed.

8. Changes to This Policy

We may occasionally update this policy to reflect changes in practices or legal obligations. Check this page regularly for updates.