Return & Refund Policy| Vape Smoke City

At Vape Smoke City, we aim to provide our customers across Dubai, Abu Dhabi, Sharjah, Marina, and the UAE with a straightforward return and refund process. Below are the guidelines to ensure a smooth experience when returning or exchanging products.

1. Return Eligibility

If you’re unsatisfied with your purchase, you may return it within seven days of delivery, provided it meets the following criteria:

• All original accessories, manuals, and packaging are included.
• Proof of purchase or order confirmation is available.

For questions regarding eligibility, please reach out to our support team.

2. How to Initiate a Return

To start the return process:

1. Contact Us: Email our support team at info.vapesmokecity@gmail.com or call us at +971 543 237 760. Include your order number and a brief reason for the return, along with any photos if applicable.
2. Approval: Once approved, you’ll receive instructions for returning the item.
3. Shipping the Item: Carefully repack the item in its original packaging. We’ll provide shipping details, which may include a prepaid label if the return is due to a defect.

3. Non-Returnable Items

Some products are non-returnable for health and safety reasons, including:

• Opened or used items
• Unsealed disposable vapes and e-liquids
• Clearance items, unless faulty

If you’re unsure about a product's eligibility, please contact our support team.

4. Refund Process

Upon receiving and verifying the condition of the returned item, the refund process will begin. You’ll be notified by email once your refund has been processed.

Partial Refunds

In specific situations, a partial refund may be issued, such as:

• If the item shows minimal wear not caused by the customer.
• If certain accessories or parts are missing, affecting the refund amount.

5. Damaged or Defective Items

If your item is defective or damaged upon delivery, please contact us immediately with photos and a description of the defect. Vape Smoke City will arrange an exchange or full refund for defective items at no additional cost to you.

Defective Item Reporting Conditions

For items to qualify as defective:

• The issue must be reported within 48 hours of delivery.
• Vape Smoke City will review the defect and confirm eligibility for a full refund or replacement.

6. Exchanges

To exchange a product, ensure it’s in new, unopened condition, and request an exchange within the return window. 

Exchange Process

1. Contact customer support to initiate an exchange.
2. Return the original item per the instructions provided.
3. Once approved, Vape Smoke City will send the replacement item.

7. Return Shipping Costs

• Unwanted Items: Customers are responsible for return shipping unless the item is defective or incorrect. These shipping costs are non-refundable unless specified.
• Defective or Incorrect Items: Vape Smoke City will cover return shipping and offer a full refund or replacement.

8. Refusal of Return

Vape Smoke City reserves the right to refuse returns if:

• The return doesn’t meet eligibility requirements.
• The product shows tampering, excessive wear, or alterations.
• Returns are initiated outside the seven-day window.

Contact Us

• Phone: +971 543 237 760
• Email: info.vapesmokecity@gmail.com